Scope
This policy explains the conditions for refunding paid fees and cancelling subscriptions to the Academy’s services. It applies to payments made through the platform and apps.
Fees and payments
Fees are paid per the published pricing plans and processed via third-party gateways (Paymob / PayTabs). Prices are shown in the currency indicated on the pricing page.
Requesting a refund
A refund request may be considered within 7 days of payment, provided no substantial part of the service has been consumed (e.g. attendance of more than 2 live sessions). Registration/enrollment fees are non-refundable once the admission process has begun.
Refund method and timing
To request a refund, contact us at the address below or via WhatsApp with your invoice number. Once approved, the amount is returned to the original payment method within up to 14 business days; non-refundable payment-gateway fees, if any, may be deducted.
Cancelling a subscription
You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle, no future periods are charged, and service continues until the end of the paid period.
Exceptional cases
If we are unable to deliver a paid service for reasons attributable to us, we provide a suitable alternative or refund the value of the undelivered part. This does not cover interruptions caused by circumstances beyond our control or by the user’s device/connection.
Contact us
For any question or request about this policy or your data, contact us at [email protected] or WhatsApp +20 127 225 2222.